I'm relating the incident which had happened to me yesterday (19-09-2015).
My Paytm account has been hacked and I do have 3-4K in it.
I don't even have a clue how this had happened.
I just got an sms that my mobile number and email id have been changed from the existing one and that's it.
I tried to log in to Paytm. Login didn't go through and moreover it says me that such an account doesn't even exist.
I tried calling their shitty customer care nos, they are as usually dumb and almost never work for customers and I too got the same response. I tried reaching out all the customer care numbers that could be found from Googling. The end result is just only that they are either in not working condition or just lift up and say nothing at all.
Next I tried out reaching all their email ids, raising complaints from their website & chatting with paytm group owners from Facebook and eventually after half an hr or so, I got a response from their team, that they are looking into it.
They have finally blocked the account and asked me to create a new one with the same username and password.
I did the same and replied them back but I didn't get any response from them until a long time.
Finally I got a message that they'd transfer the amount from my old account to the new account and didn't say anything about the previous transactions / orders.
I have kept mailing, calling & chatting with them from yesterday and all I get is no response or get the same thing that they'd say they are gonna transfer my money and doesn't say anything about previous transactions.
@Paytm Now I ask you what the heck all about is
1. I don't understand why do you just only update my previous account itself with a new password ?
2. Why do you take such a long time just only to transfer my money into the new account ? (As it is still not yet done )
3. Why don't your customer care numbers never work ?
4. Why don't you call the customers back on need basis when asked and moreover you doesn't even provide a toll free number.
5. Why don't you respond about the previous transactions and just say the same f**king response everytime you'd want me to wait for a long time ?
6. Why don't your option of "Transfer amount to bank" never work ?
7. When someone tried out to hack my account by updating email and mobile numbers, why didn't you send me an OTP ?
8. Finally, your systems and service is not at all secure and your behavior doesn't at all provide any value or help to the customer...
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