I have recently taken an internet connection in Hyderabad from Hathway for 50Mbps and there goes my pathetic experiences with them starting with sales executive.
1. Sales executive has informed that they are going to provide a wi-fi router which I can use with other ISPs also after discontinuing with Hathway and I felt warm with the offer they made.
2. I have paid up the amount they said, Hathway provided the connection in a day since they are much interested to attract the max no. of new customers, tested from speedtest.net and some torrents to check really if they are providing 50Mbps and everything seems fine to me.
3. 1 week all happies and then the problem started, they do not provide internet from morning 6 :00 AM to 9:30 AM. We wake up early in the morning mainly due to scorching summer, switch on my computer and wait till the internet portal page comes up and this takes for about 2-3 hours only.
4. I raised multiple complaints on this and they say that they have rectified the problem on their side.
5. The network used to be get into disconnect mode very frequently such a highlevel of 2-3 days in a week repeatedly. I have set up multiple complaints with Hathway and they always used to say the same thing, rectified the problem on their side.
6. Moreover the interesting point is that they do not have an automatic system recognition of network cable disconnection wrt an area even though it disconnects very frequently. We need to notify them and until we notify them, it is our issue and our responsibility.
7. Fine after clearing up the disconnection issue, they provide internet in 2-3 days and I used to check the speed and it used to show me surprisingly 0.1 - 0.5 Mbps instead of 50 Mbps.
So, the loop traverses now, raise the complaint and get waited for 2-3 days to get it resolved after repeatedly calling the customer care.
8. After all 1 week of headache, next week is just a round of the same thing.
9. So, I have used for the term that I have paid for by raising multiple complaints and having headache with them, they have disconnected my network for not paying the next month in advance before the last day.
10. I have asked for 2 months extension since they have not provided proper internet to me. After 20 days or so on this discussion by having repeated conversation they accept to provide the extension for 2 months.
11. More Surprisingly, now these guys call me and say that I need to pay the next term amount too today itself to use this extension for 2 months.
12. I do not understand that how'd anybody pay for Hathway again after having such an insane experience with them
13. I tried to use the modem with other ISPs and found it is locked,
When I call the sales executive, he says it is not their responsibility to handle such issues and he asks me to call either customer care or manager and doesn't lift up my call further.
14. As usual customer care executives and manager says that it is a locked one and can't be unlocked anyhow.
So, folks be alert & don't get fooled by any such sales executives or ISPs, Hathway in particular.
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